Frequently Asked Questions
Here you'll find answers to some frequently asked questions. If you don't see what you're looking for you can reach out to our customer service through the Contact Page.
Frequently Asked Questions
Where can I download Alset?
Alset is available in the Apple Store and Google Play Store.
Do I need to create an account to use Alset?
No, but you will probably want to. You can browse the Alset app as a guest but when you want to interact with the community, you'll need to create an account.
Is my personal information secure on Alset?
Yes, Alset takes your privacy very seriously. You can read about our privacy policy here: Privacy Policy.
Can I negotiate with other Alset users?
Yes, once you connect with another Alset user, you will be able to chat with them in the app to negotiate your transaction.
Is there a limit to how many listings I can have at a time?
No, at the moment you can have as many listings as you want.
Can I use Alset Internationally?
Yes, Alset can be used around the world.
Can I leave a review for another Alset User?
Yes. Once you complete a transaction with another user, you can leave a review so other Alset users can hear about your experience.
How can I contact customer support?
You can contact our customer support team through our Contact page.
Can I use Alset for business related endeavors?
Yes, Alset is a great platform for developing careers and businesses.
What should I do if a dispute arises between me and another Alset user?
Try to resolve the conflict in a professional manner. If the conflict persists, you can reach out to our customer support team for further assistance. You can contact them through our Contact page.
Is there an age requirement for Alset?
Yes, you must be 18 or older to use the Alset app.
Can I use Alset to donate goods & services?
Yes. You can always offer a good or service as a favor, which is completely free. Users that are offering favors will often ask for a review to help build their credibility.
Can I use Alset to barter for digital goods and services?
Yes, the Alset platform allows users to exchange digital goods and services as well as physical ones.
What should I do if I forget my password?
Click on the “Forgot Password” link on the login screen. If you are still unable to log in, you can contact our customer support team through the Contact page
How can I report inappropriate content or behavior?
In the top right corner of a listing you will see a flag icon. Click this icon to report inappropriate listings/behavior. If you need further assistance with reporting a listing, you can reach out to our customer support team through our Contact page.
What measures does Alset take to ensure the safety of in-person exchanges?
We take the safety of our users very seriously. See our Best Practices for a list of ways to ensure your safety and the safety of others.